| | Frequently Asked QuestionsInformation and Contact for Your Business
General Shopping
Order Information
Shipping
Returns
Guarantee
Security/Privacy
Information and Contact for Business
Phone Number 866-520-2460
Fax Number 831-638-1303
Hours of Operation We are open 24/7. Customer support hours are 9:00 - 5:00 PM PST, Monday - Friday. We will respond to all inquiries as soon as we can within 24 hours 7 days a week.
About Us - Tyler Enterprises originated in a small Pennsylvania town and moved to California in the late 1970s. Tyler Home and Garden is located in the beautiful central California city of Hollister, near San Jose.
For over thirty years we have strived to serve our customers with excellent products and customer satisfaction. Our goal is to create satisfied customers that will return to our site again and again for all their home and garden needs. What sets us apart from the rest is our pledge to make sure our customers are completely satisfied with their shopping experience and products purchased.
Additional Information We are proud to be able to do our part by offering earth-friendly solar and organic products and help America's economic recovery by offering products Made in the USA.
Along with our love for home and garden improvement, we raise Old Time Farm Shepherds and English Shepherds. You can visit our dog family on the web at www.TylerOldTimeFarmShepherds.homestead.com.
General Shopping
Searching Your Store Are you a busy person who enjoys improving your home and garden with unique and distinctive accents and decor? If this sounds like you, you've come to the right place to shop! We offer fast, easy, secure ordering which means less stress. We have well-defined product categories which means you can maximize your time by easily locating what you want. Our user-friendly site design means more convenience and less anxiety as you search through our affordable and quality list of products. The best part is the ease in which you can shop for unique quality products from the comfort of your home.
You'll find a wide selection of home decor products and garden accents to make your home look stylish and unique. Our high-quality products scream style and elegance, so your family and friends will think you bought them at an upscale store. What they won't know is that you bought them at very affordable prices, so be sure and share your experience at Tyler Home and Garden.
Product Availability - Occasionally the demand for a product exceeds our expectations and the item may be out-of-stock at the time the order is placed. Should this occur, we will contact you immediately with an estimated date that this product should become available and give you the option of continuing your order or receiving an immediate full refund.
Product and/or Warranty Information We strive to sell only high quality and affordable products. Due to the variety of products on our website, if the products state that a warranty is included for a specified period of time, you will receive the terms of that warranty with the product.
Additional information We welcome your input. Please tell us what you liked (and didn't like) about our site or if you experienced a broken link. If there is a product that you are looking for, please let us know and we will do our best to find it for you. Send us your comments and/or inquiries by completing the form using the Contact tab.
Order Information
Placing Order Options If you prefer to order by phone, please contact us with the item # and description and be prepared to provide all the necessary information needed to complete the transaction.
Tax Information California residents are charged 8.25%. Out-of-state residents are not charged sales tax.
Payment Methods Available MasterCard, VISA, American Express, Discover
Problems with Your Order Should there be any issue with your order, the matter will be taken care of immediately and you will be kept informed every step of the way.
Change or Cancel an Order If you decide to cancel you order within hours of it being placed, in most cases we will be able to cancel your order. However, because of our efficient method of processing orders, we will usually have your order in process for shipment within a matter of hours after order placement, so it may not be possible to cancel it.
Additional information Terms of Use Statement - You understand and agree that the owners of this site shall not be liable for any direct, indirect, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, data or other intangible losses (even if the owners of this site have been advised of the possibility of such damages), resulting from the use or the inability to use the product(s) and or service(s) or any misuse of the product(s) and or service(s) in a manner not in accordance with their intended use.
Shipping
Free Shipping Many of our products offer free shipping
Freight/Truck Shipping Some of our large, bulky or heavy products require freight or truck shipping. If this is the case, it will mention this in the product description to please call before ordering for an estimate of shipping costs. Once this has been done and you approve the shipping charges, your order will be placed.
Shipping Methods/Times Depending on the warehouse your item is coming from, it may take 24 to 72 hours from the time of order for your item to ship. Some of the specialty or large items may take longer. Once shipped, the following shipping selections are offered: Ground (5-7 days), Air (3-5 days) and Express (1-2 days).
Shipping Rates - Shipping rates for most items are shown at checkout. Most items ship FedEx or UPS unless otherwise specified. Because most of our items come from different factories, you will be charged only the actual cost of shipping from the factory to your shipping address for each item you select.
International Customers Shipping to international addresses is not currently available at this time
Track Your Order Once your order has shipped, you will be sent a tracking number. We will also track your shipment to ensure that it arrives as scheduled.
Items Damaged in Transit: Examine your package for any visual damage to help in determining if items were damaged in transit. If damage is noticed, request that the driver make a notation of such. If damage is concealed, notify us by email or phone within 24 hours of receiving merchandise. It is always helpful to take pictures of damage and send them to us upon your initial contact. We will be happy to replace a damaged item as soon as we receive the damaged one, or issue a refund, whichever you prefer. We will pay shipping for replacement of damaged items. We promise to treat you, as a customer, the way we would expect to be treated. To us that means courteously, promptly and respectfully.
Returns
Return Policy It is our first and most important goal to have and keep you as a 100% satisfied customer for years to come. We strive to give you a variety of unique items for gift giving and decorating that will reflect the things you love in your home. If for any reason our merchandise does not meet your expectations please follow these directions. A product in new condition and in the original packaging will be accepted for refund or exchange within 30 days of sale.
Process - Contact customer service for return merchandise authorization (RMA number). We will supply you with an RMA# that must go on the box you are returning and the correct address of the warehouse it is to be shipped to.
Shipping - We ask that you return the merchandise in new and unused condition in the original packing material and carton to protect the contents, within 30 days of the sale date for a prompt exchange or refund of the purchase price less shipping costs and up to 15% restocking fees. If you received free shipping on your order, you will be responsible for the shipping charges as well. We cannot guarantee a refund if this procedure is not followed.
Warranties Defective merchandise will be replaced within 15 days of sale. Contact customer service for return merchandise authorization (RMA number). If the merchandise is defective, you will not be responsible for additional shipping charges.
Additional information If an order is refused, shipping charges are non-refundable and any re-stocking fees will still apply. If a customer refuses a package, they will be charged for any charges we incur in having the packages returned to us. If a customer refuses a personalized non-refundable item, they cannot receive any refund by simply refusing the delivery and they will incur an additional charge for any return fees we incur after the package is refused.
Guarantee
Statement - For over thirty years we have strived to serve our customers with excellent products and customer satisfaction. It is our continuing goal to build on our long tradition of friendly, small town service and pledge to do everything possible to make sure you are a satisfied shopper. We will continue to provide this same service and quality that our customers have come to know and trust.
Additional information Our wish is for you to feel so confident with our products and services that you'll introduce us to your family and friends. We are not happy unless you are happy. Our goal is to create satisfied customers that will return to our site again and again.
Security/Privacy
Terms- We invite you to shop with confidence on our secure site. In addition, we adhere to a strict privacy policy that means your information will NEVER be shared, sold, or otherwise distributed. You have our guarantee.
Additional Information Needed For each visitor to our website, our web server automatically recognizes no information regarding the domain or email address. We collect the email address of those who communicate with us via email, aggregate information on what pages consumers access or visit, user specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations. The information we collect is used for internal review and is then discarded, used to improve the content of our website, used to customize the content and/or layout of our page for individual consumer and used by us to contact consumers for marketing purposes. If you do not want to receive email from us in the future, please let us know by sending an email, calling or writing and telling us that you do not want to receive email from our website.
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